That voicemail message will be sent to the MIT email address associated with your phone account. Voicemailīy default your voicemail has a message saying nobody is available to take your call and it prompts the caller to leave a message. The MIT Zoom Portal is where you can access voicemail and configure your phone account. If this doesn't resolve the issue, contact the IS&T Service Desk for assistance. That will power off your phone and allow it to reboot. Unplug the cable from the wall, wait 20 seconds, and plug it back in. If it does not, it may not have automatically rebooted. Once migrated, your desk phone should work with the MIT Zoom Phone service. If you have any questions or concerns about your device delegations, contact the IS&T Service Desk Editing these delegations may cause the physical device (desk phone) to stop working with your Zoom Phone Service account. Whatever name is listed, do not add or remove any device delegations without assistance from the service desk or your local support provider. They may show up with your name, the device name, or the name of a former owner of the device. These delegations allow your physical devices (desk phones) to work with Zoom Phone Service. Delete it and download the Zoom App from the download center linked immediately above. If you previously used Broadsoft's UC One Communicator softphone app, it will not work with Zoom Phones. It provides a unified communications experience across mobile and desktop platforms. A softphone is a software program for making telephone calls over the internet using internet-connected devices. You can make calls from any supported device with the Zoom meeting client or mobile apps using softphone functionality. SoftPhone Apps (Desktop and Mobile Devices) DO NOT TOUCH YOUR DEVICE DELEGATIONS! See Desk Phones for more info.If you have multiple phone numbers, see: Using Zoom Phone Service - Multiple Lines.Your first step is to set up all the devices you want to use with your Zoom Phone Service. You can also access your voicemail and change your phone's settings on the MIT Zoom portal from any supported browser. You can access your Zoom Phone from apps on your mobile devices, computers, and supported desktop phones. Currently, the Zoom Phone service is being rolled out to the MIT community. The faculty and staff members can assign the number to anybody with an MIT Kerberos ID. MIT phone service is available to MIT Faculty and Staff members with a cost object and at least one device that is compatible with Zoom Phone service. For Zoom Phone Service this is the Zoom desktop or mobile app.Įxplore the sections below to learn how to configure and use your new Zoom phone and its features. Phone service for a shared service account owned by a DLC can not be used on a soft phone and can be connected to a physical desk/wall phone as needed.Ī software program (app) for making telephone calls over the internet using internet-connected devices. It does not have a softclient user assigned. The account can also be connected to a physical desk/wall phone as needed.Ī shared line for departments, labs, and centers (DLCs). Phone service for individuals is provided as a "softphone" (software telephone) using the Zoom application on computers and mobile devices. To figure out which kind of account a line is, see: How do I tell if a Zoom Phone account is a user account or a service account? Key ConceptsĪ primary, personal line for an individual who has an MIT Kerberos ID and a Zoom Phone license. Only Unser/Individual accounts can be used with softclients. There are two types of accounts, User/Individual and Service. Conversations can be moved from a call into a meeting, or from a meeting to a call, and calls can be easily switched from one device running the Zoom client to another. The Zoom phone platform provides you with a more integrated communication experience. With a Zoom Phone you can make and receive calls within the same Zoom client that is already used widely at MIT for meetings, classes, collaboration, and conferences in addition to on existing desk phones.
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